Network Management Policy
Introduction
This Network Management Policy outlines the principles and procedures followed by
Eastern Telephone & Technologies, Inc. to ensure fair access, reliability, and security of
our internet services while complying with regulatory guidelines. Our goal is to provide
high-quality internet access to all customers in rural areas while managing network
resources effectively.
Network Performance and Traffic Management
- Traffic Prioritization: We prioritize critical services such as VoIP, emergency communications, and essential web browsing over less critical applications like peer-to-peer file sharing and non-essential streaming during peak hours.
- Bandwidth Allocation: To ensure fair access for all users, we implement bandwidth management techniques that prevent a small number of users from consuming excessive resources.
- Congestion Management: During network congestion, we may temporarily limit speeds for high-bandwidth users or applications that consume disproportionate network resources.
- Data Caps and Fair Usage Policy: Customers are subject to fair usage policies to prevent network abuse. Users exceeding their allocated bandwidth may experience reduced speeds or additional charges, depending on their service plan.
Security and Privacy
- Network Security Measures: We employ firewalls, intrusion detection systems, and regular security updates to safeguard our network and customers.
- User Privacy Protection: Customer data is confidential and is not shared with third parties except as required by law.
- DDoS Mitigation: We actively monitor for Distributed Denial of Service (DDoS) attacks and take necessary actions to protect network integrity.
Service Availability and Maintenance
- Planned Maintenance: We schedule maintenance during off-peak hours whenever possible and notify customers in advance through our website and customer support channels.
- Unplanned Outages: In case of network disruptions, we strive to resolve issues promptly and provide status updates via our official communication channels.
- Network Expansion: We continuously upgrade and expand our infrastructure to improve coverage and performance in underserved areas.
Customer Support and Complaint Resolution
- Support Availability: Our customer support team is available via phone, email, and online chat to assist with network-related issues.
- Complaint Handling: Customers may report service issues through designated channels. We aim to resolve complaints within a reasonable timeframe.
Compliance and Transparency
- Regulatory Adherence: We comply with all applicable local, state, and federal regulations regarding network management and net neutrality.
- Policy Updates: This policy may be updated periodically to reflect technological advancements or regulatory changes. Customers will be notified of significant updates.
- Transparency Commitment: We disclose network management practices clearly on our website and encourage customer feedback.
Contact Information
For any questions or concerns regarding this policy, customers can contact us at:
Eastern Telephone and Technologies, Inc.
Customer Support: (606) 432-0043
Email: support@ETTky.com
Website: www.ETTky.com